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Federal Emergency Management Agency (FEMA)
DHS/FEMA/PIA-001 - EP&R Individual Assistance Privacy Impact Assessment
EP&R Individual Assistance Privacy Impact Assessment, September 21, 2004 (
PDF, 12 pages - 449 KB)
 The purpose of this Privacy Impact Assessment (PIA) is to provide 
details about this collection of information and how privacy may be 
impacted by permitting victims of a disaster to submit personal 
information via an Internet-based version of the Federal Emergency 
Management Agency Form 90-69. The data is the same as the existing 
paper-based version of the same form, which is covered by an existing 
approved system of records.
Associated SORN(s):
DHS/FEMA/PIA-002 - 9/11 Heroes Stamp Act of 2001 File System
9/11 Heroes Stamp Act of 2001 File System, July 26, 2005 (
PDF, 13 pages - 229 KB)
 This Privacy Impact Assessment (PIA) applies to the systems and 
procedures implemented by FEMA to distribute the funds raised from the 
sale of the Heroes semipostal stamp to benefit eligible emergency relief
 personnel killed or permanently disabled in the line of duty and to 
their families. The Heroes Stamp Act, Public Law 107-67, directed the 
United States Postal Service (USPS) to issue a semipostal stamp and 
distribute the proceeds through the Federal Emergency Management Agency 
to the families of emergency relief personnel killed or permanently 
disabled while serving in the line of duty in connection with the 
terrorist attacks against the United States on September 11, 2001. In 
order to distribute the funds, it is necessary for FEMA to collect and 
maintain in a database, which is used to track agency activities, 
personal information from either the victims or their personal 
representatives. Associated with the above PIA and published 
concurrently is a Privacy Act of 1974, System of Records Notice for the 
Department of Homeland Security (DHS), Emergency Preparedness and 
Response Directorate (ERP), Federal Emergency Management Agency , 
9/11 Heroes Stamp Act of 2001 File System, July 26, 2005 (
PDF, 13 pages - 169 KB) and 
Notice of Availability of Privacy Impact Assessment, July 26, 2005 (
PDF, 2 pages - 72 KB)
Associated SORN(s):
DHS/FEMA/PIA-005 - FEMA National Disaster Medical System Professional Credentials
FEMA National Disaster Medical System Professional Credentials, October 13, 2006 
(PDF, 19 pages - 279 KB)
 The National Disaster Medical System Medical Professional Credentials 
(NDMS) provides health services, health-related social services, other 
appropriate human services, and appropriate auxiliary services including
 mortuary and veterinary medical services in times of national 
emergency, and providers respond to the needs of victims of a public 
health emergency or other public emergency, as defined in 42 USC §§ 
300hh-11(b)(3)(A). The NDMS program collects and maintains personally 
identifiable information in order to hire and retain qualified medical 
professionals and other professionals that can be activated and deployed
 in times of emergency.
Associated SORN(s):
DHS/FEMA/PIA-006 - FEMA National Emergency Management Information System Mitigation Electronic Grants Management System
FEMA National Emergency Management Information System Mitigation Electronic Grants Management system, January 16, 2007 
(PDF, 26 pages - 390 KB)
 The Federal Emergency Management Agency operates the National Emergency
 Management Information System (NEMIS) Mitigation (MT) Electronic Grants
 Management (eGrants) system. The eGrants system is an online grant 
application and grant management system. This privacy impact assessment 
(PIA) is being conducted because personally identifiable information may
 be included in grant applications made by States or local communities.
Associated SORN(s):
DHS/FEMA/PIA-008 - First Responder Training System (FRTS)
First Responder Training System (FRTS), July 16, 2008 
(PDF, 15 Pages - 277 KB)
 The Department of Homeland Security (DHS) Federal Emergency Management 
Agency has developed the First Responder Training System (FRTS), 
FirstResponderTraining.gov. FRTS serves as a central access point to 
validate, FEMA-approved Weapons of Mass Destruction (WMDs) training and 
information. FRTS is an internet-based tool used to guarantee the 
provision of critical training for First Responders. The purpose of this
 PIA is to ensure the privacy risks associated with the collection of 
personally identifiable information (PII) are addressed for this new 
system.
Associated SORN(s):
DHS/FEMA/PIA-009(a) - Document Management and Records Tracking System (DMARTS)
Document Management and Records Tracking System (DMARTS), May 15, 2013, (PDF, 18 pages-283KB). 
 FEMA Mission Support Bureau (MSB), Office of the Chief Information 
Officer (OCIO) operates the Document Management and Records Tracking 
System (DMARTS). DMARTS is an electronic document management and records
 management system that retrieves, stores, and disseminates PII on 
individuals applying for disaster assistance benefits.  FEMA conducted 
this PIA because DMARTS retrieves, stores, and disseminates PII about 
members of the public seeking disaster assistance from FEMA.
Associated SORN(s):
DHS/FEMA/PIA-010 - Homeland Security Virtual Assistance Center (HSVAC)
Homeland Security Virtual Assistance Center (HSVAC), November 3, 2008 (
PDF, 14 pages - 246 KB)
 The Department of Homeland Security (DHS) Federal Emergency Management 
Agency National Preparedness Directorate (NPD) operates the Homeland 
Security Virtual Assistance Center (HSVAC). HSVAC is an advanced 
web-based, technical assistance management solution that supports FEMA 
in the scheduling, coordination, and management of training provided to 
First Responders, including state and local government entities and 
organizations. FEMA has conducted this privacy impact assessment (PIA) 
because HSVAC will use and maintain personally identifiable information 
(PII) to authenticate user identities of those individuals requesting 
access to the application.
Associated SORN(s):
DHS/FEMA/PIA-011 - National Flood Insurance Program (NFIP)
National Flood Insurance Program Information Technology System October 12, 2012 (PDF, 23 pages-211.26 KB)
 The Department of Homeland Security (DHS) Federal Emergency Management 
Agency (FEMA) Federal Insurance and Mitigation Administration (FIMA) 
National Flood Insurance Program (NFIP) owns and operates the NFIP 
Information Technology System (ITS). The NFIP ITS processes flood 
insurance policies and claims, specifically, policies and claims from 
the FEMA Direct Servicing Agent (DSA) contractor on behalf of the NFIP 
and by Write Your Own Companies (WYO) that sell and service flood 
insurance policies. An NFIP flood insurance policy can be obtained 
directly from a DSA through a licensed insurance broker or from WYOs. 
Since 1983, participating insurance companies have delivered and 
serviced NFIP policies in their own names, through the “Write Your Own” 
arrangement. The policy coverage and premiums do not differ if purchased
 from the DSA or WYOs. FEMA is conducting this Privacy Impact Assessment
 (PIA) because NFIP ITS collects, uses, maintains, retrieves, and 
disseminates personally identifiable information (PII) about individuals
 who purchase, as well as those who process, flood insurance policies 
from NFIP and individuals requesting access to the system.
DHS/FEMA/PIA-007 
FEMA National Flood Insurance Program Map Service Center, February 12, 2007 
(PDF, 21 Pages - 440 KB)
 The National Flood Insurance Program (NFIP) Map Service Center or MSC 
(formerly known as the NFIP Information Exchange) exists to provide 
immediate access to flood map information for any area in the United 
States to anyone needing map information. The NFIP Map Service Center is
 the Federal Emergency Management Agency's distribution center for the 
NFIP's 100,000 Flood Insurance Rate Maps, 12,000 flood studies, and 
other related material. A user may freely view the entire map online or 
purchase a paper map, purchase a digital version of the map on compact 
disc, or download the map from the website. It is the collection of 
personally identifiable information associated with the collection of 
customer information that is the reason for and subject of this privacy 
impact assessment (PIA).
DHS/FEMA/PIA-004 
FEMA National Flood Insurance Program Appeals Procedure, February 9, 2006 
(PDF, 13 pages - 183 KB).
 The intent of the National Flood Insurance Program (NFIP) is to reduce 
future flood damage through effective community floodplain management, 
and insurance protection for property owners. Congress designated FEMA 
to be the administrator of the NFIP and the FEMA Mitigation Division has
 responsibility for program management and oversight. The NFIP Appeal 
Procedure will provide the individual policyholder a voluntary option 
for resolving problems by requesting an appeal of their NFIP insurance 
claim without proceeding to a lawsuit.
Associated SORN(s):
DHS/FEMA/PIA-012(a) - Disaster Assistance Improvement Plan (DAIP)
Disaster Assistance Improvement Program (DAIP) November 16, 2012 (PDF, 27 pages-384 KB). FEMA’s
 Office of Response & Recovery (OR&R), Recovery Directorate, 
National Processing Service Center (NPSC) Operations Branch  sponsors 
and funds the DAIP.  In accordance with Executive Order 13411 “Improving
 Assistance for Disaster Victims,” DAIP developed the Disaster 
Assistance Center (DAC) system. As a part of DAIP, DAC maintains 
disaster survivor application and registration information collected 
through various media including: (1) DAIP paper forms (attached at 
Appendix A), (2) the 
www.disasterassistance.gov website, (3) the 
http://m.fema.gov
 mobile website, and (4) via telephone.  DAIP/DAC shares the information
 with the National Emergency Management Information System (NEMIS) – 
Individual Assistance (IA) module to facilitate eligibility 
determinations and with other federal, tribal, state, local, and 
non-profit agencies/organizations that also service disaster survivors. 
 FEMA is conducting this Privacy Impact Assessment (PIA) because 
DAIP/DAC collects, uses, maintains, retrieves, and disseminates 
personally identifiable information (PII) of disaster survivors who 
either request IA benefits from FEMA or whom FEMA may refer to its 
partners.
Associated SORN(s):
DHS/FEMA/PIA-013 - Grant Management Programs
Grant Management Programs, February 19, 2015 (PDF, 20 pages). 
 FEMA administers and manages grants to enhance the level of 
preparedness of its customers and stakeholders, and the public’s ability
 to prevent, mitigate, respond to, and recover from all hazards. FEMA 
determines awards for both disaster and non-disaster grants, and manages
 the grant lifecycle for all grantees, as well as internal and external 
partners, and ensures critical and measurable results. FEMA updated and 
republished this Privacy Impact Assessment (PIA) because FEMA collects 
PII from grant applicants as part of the grant application process.
Associated SORN:
DHS/FEMA/PIA-014(a) - National Emergency Family Registry and Locator System (NEFRLS)
National Emergency Family Registry and Locator System (NEFRLS), July 14, 2011 
(PDF, 9 pages - 193 KB)
 The Department of Homeland Security Federal Emergency Management Agency
 (FEMA) operates the National Emergency Family Registry and Locator 
System (NEFRLS). The NEFRLS system is a Web-based system that, when 
activated, collects information from individuals to assist in reuniting 
family that have been displaced as a result of a presidentially-declared
 disaster or emergency. An initial Privacy Impact Assessment (PIA) was 
completed and approved for the NEFRLS system on August 27, 2009. This 
PIA update outlines and analyzes substantive enhancements made to the 
NEFRLS system including new information collected on law enforcement 
officers for identity verification and authentication purposes. When 
FEMA is conducting a search on behalf of a displaced individual the 
collection of cell phone numbers allows the FEMA Disaster Assistance 
Improvement Program system to use its text messaging functions to notify
 the individual when an official missing person report has been 
submitted.
DHS/FEMA/PIA-014 National Emergency Family Registry and Locator System (NEFRLS), August 27, 2009 
(PDF, 18 pages - 272 KB)
Associated SORN(s):
DHS/FEMA/PIA-015 - Quality Assurance Recording System (QARS)
Quality Assurance Recording System (QARS), August 15, 2014 (PDF, 20 pages).  FEMA’s
 Office of Response and Recovery (ORR), Recovery Directorate, National 
Processing Service Center (NPSC) Division operates the Quality Assurance
 Recording System (QARS). QARS captures telephone and computer screen 
recordings for the purpose of evaluating employee and contractor 
performance. These evaluations are designed to improve customer service 
to disaster assistance applicants requesting assistance under the Robert
 T Stafford Disaster Relief and Emergency Assistance Act. FEMA conducted
 this PIA because QARS captures PII about Individual Assistance and 
Public Assistance applicants, as well as FEMA employees and contractors.
Associated SORN:
DHS/FEMA/PIA-016 - Application and Registration Records for Training and Exercise Programs (ARRTEP)
Application and Registration Records for Training and Exercise Programs (ARRTEP),March 3, 2011 
(PDF, 20 pages – 275 KB)
 The Department of Homeland Security Federal Emergency Management Agency
 (FEMA) sponsors, hosts and conducts numerous training and exercise 
programs in support of its mission. These programs collect personally 
identifiable information (PII) to register individuals for the 
respective training and exercise programs and to coordinate field 
exercises and provide training to FEMA employees, contractors, and 
members of the first responder and emergency management communities. 
This Privacy Impact Assessment (PIA) covers programs that collect basic 
PII but do not require sensitive PII such as Social Security numbers, 
dates of birth, financial and medical information for registration 
purposes.
Associated SORN:
DHS/FEMA/PIA-017 - Federal/Emergency Response Official (F/ERO) Repository
Federal/Emergency Response Official (F/ERO) Repository, June 20, 2011 (
PDF, 21 pages – 274 KB)
 The Federal Emergency Management Agency (FEMA) Office of National 
Capital Region Coordination (NCRC) owns and operates the Federal 
Emergency Response Official (F/ERO) Repository. FEMA uses the F/ERO 
Repository as the authoritative data source to identify and verify 
federal employees/contractors, and participating non-federal 
employees/contractors likely to respond during times of response and 
recovery for natural disasters, terrorism, or other emergencies. The 
F/ERO Repository allows for immediate electronic verification of an 
employee/contractor’s personal identity and emergency management 
attribute at a given disaster zone. The purpose of this PIA is to 
document how FEMA collects, uses, maintains, and disseminates PII.
Associated SORN(s):
DHS/FEMA/PIA-018 Suspicious Activity Reporting (SAR)
Suspicious Activity Reporting (SAR), September 9, 2011 
(PDF, 12 pages - 158.56 KB)
 The Federal Emergency Management Agency (FEMA), a component of the 
Department of Homeland Security (DHS), manages a process for Suspicious 
Activity Reporting (SAR). This process, assigned to FEMA’s Office of the
 Chief Security Officer (OCSO), is designed to collect, investigate, 
analyze, and report suspicious activities to the Federal Bureau of 
Investigations (FBI) Joint Terrorism Task Force (JTTF), Federal 
Protective Service (FPS), and/or other federal, state, or local law 
enforcement authorities required to investigate and respond to terrorist
 threats or hazards to homeland security. FEMA is conducting this 
privacy impact assessment (PIA) because this SAR process collects, 
maintains, and uses personally identifiable information (PII).
Associated SORN(s):
DHS/FEMA/PIA-019 Firehouse Database (Unclassified and Classified) Assistance Privacy Impact Assessment
Firehouse Database (Unclassified and Classified) Privacy Impact Assessment, December 15, 2011 
(PDF, 15 pages - 211 KB).
 The U.S. Department of Homeland Security (DHS) Federal Emergency 
Management Agency (FEMA) Mount Weather Emergency Operations Center 
(MWEOC) Emergency Services Division (ESD) owns and operates two 
Firehouse Databases: 1) Firehouse Database (classified); and 2) 
Firehouse Database (unclassified). The difference between the two 
databases is that the classified Firehouse Database contains classified 
locations on which MWEOC ESD may respond at the MWEOC facility. FEMA 
uses the unclassified and unclassified Firehouse Database to manage the 
collection, documentation, and reporting of information about emergency 
incidents, incident investigations, site inventory and inspections, 
staffing, scheduling, and personnel certifications and training of FEMA 
paramedics, emergency management technicians, firefighters, and other 
first responders at MWEOC ESD. FEMA is conducting this Privacy Impact 
Assessment (PIA) because FEMA’s unclassified and classified Firehouse 
Database collects, uses, maintains, retrieves, and disseminates 
personally identifiable information (PII) of MWEOC residents, employees 
and contractors, visitors, as well as members of the immediate local 
community surrounding MWEOC. This PIA covers both the unclassified and 
classified Firehouse Databases.
Associated SORN(s):
DHS/FEMA/PIA-020(a) Web Integrated Financial Management Information System (Web-IFMIS)
Web-IFMIS (Integrated Financial Management Information System), August 16, 2013, (PDF, 176 KB, 14 pages). 
 FEMA’s Office of the Chief Financial Officer (OCFO) owns and operates 
Web-IFMIS. Web-IFMIS is FEMA’s official accounting and financial 
management system that pulls all of FEMA’s financial data from other 
FEMA, DHS, and Government-wide systems (subsystems), and is the source 
of data for both internal and external financial reporting. The system 
records and tracks all financial transactions. FEMA is conducting this 
PIA because Web-IFMIS collects, uses, maintains, retrieves, and 
disseminates PII from the subsystems. This PIA replaces the previously 
published DHS/FEMA/PIA-020 Integrated Financial Management Information 
System Merger (IFMIS - Merger), located in the Retirement section below. 
Associated SORN(s):
- DHS/ALL-004 - General Information Technology Access Account Records System (GITAARS) November 27, 2012, 77 FR 70792
- DHS/ALL-007 - Department of Homeland Security Accounts Payable System of Records October 17, 2008, 73 FR 61880
- DHS/ALL-008 - Department of Homeland Security Accounts Receivable System of Records October 17, 2008, 73 FR 61885
- DHS/ALL-019 - Department of Homeland Security Payroll, Personnel, and Time and Attendance Records October 23, 2008, 73 FR 63172
DHS/FEMA/PIA-021- Advanced Call Center Network (ACCN) Platform
Advanced Call Center Network (ACCN) Platform, March 23, 2012 
(PDF, 12 pages - 205.41 KB)
 The Federal Emergency Management Agency (FEMA), Office of Response and 
Recovery (OR&R), Recovery Directorate, Individual Assistance (IA) 
Division, operates the Advanced Call Center Network (ACCN) Platform. 
ACCN provides intelligent call routing for FEMA's National Processing 
and Service Centers (NPSCs) in support of disaster survivors who are 
applicants for FEMA individual assistance (hereafter referred to as 
"individual assistance disaster applicants"). The purpose of this system
 is to provide applicants requesting assistance under the Robert T. 
Stafford Disaster Relief and Emergency Assistance Act (Stafford Act), 
the highest quality of technology and support services. FEMA is 
conducting this Privacy Impact Assessment (PIA) because ACCN uses 
individual assistance disaster applicants' personally identifiable 
information (PII) to provide status updates regarding their individual 
assistance disaster application.
 
Associated SORN(s):
DHS/FEMA/PIA-022 – Student Training/Exercise Application and Registration Records (STARRS)
Student Training/Exercise Application and Registration Records (STARRS), March 29, 2012 (
PDF, 20 pages – 15.55 MB)
 The DHS FEMA collects, uses, maintains, retrieves, and disseminates 
STARRS of sponsors, hosts, and attendees and conducts numerous training 
and exercise programs/systems, including conferences and seminars hosted
 by FEMA, in support of its mission. These programs collect PII to 
register individuals for the respective training and exercise 
programs/systems; coordinate field exercises; and support the general 
administration of all registration, training, and exercise delivery and 
course evaluation for FEMA employees, contractors, members of the first 
responder community, as well as others. Where possible, FEMA’s training 
and exercise programs/systems collect non-sensitive PII such as contact 
information, business card information, biographies, and phone lists, as
 published in the FEMA Application and Registration Records for Training
 and Exercise Programs PIA. Those include some programs within FEMA’s 
Office of the Component Chief Human Capital Officer (OCCHCO), Federal 
Employee Knowledge Center, and Learning Management System. Other 
programs, such as those sponsored by the National Training and Education
 Division, National Emergency Training Center, Emergency Management 
Institute, National Fire Academy, Center for Domestic Preparedness, and 
others from OCCHCO collect Sensitive PII such as Social Security 
Numbers, performance information, financial information, name plus date 
of birth, and medical information because of the nature of the training 
or exercise program. This PIA documents how FEMA collects, uses, 
maintains, retrieves, and disseminates SPII in support of its training 
and exercise missions.
 
Associated SORN(s):
DHS/FEMA/PIA-023 - Enterprise Coordination and Approval Processing System (eCAPS)
Enterprise Coordination and Approval Processing System (eCAPS), May 21, 2012 (
PDF, 17 pages – 180 KB)
 The U.S. Department of Homeland Security (DHS) Federal Emergency 
Management Agency (FEMA), Office of Response and Recovery (OR&R) 
operates the Enterprise Coordination and Approvals Processing System 
(eCAPS) application. Following a Presidentially-declared disaster, 
OR&R utilizes eCAPS, a FEMA intranet-based application, to collect, 
use, maintain, and disseminate personally identifiable information (PII)
 from federal and state points of contact (POCs) who request disaster 
support from FEMA. eCAPS tracks action requests, electronic coordination
 and approval of internal requisitions for services and supplies, and 
mission assignments. This Privacy Impact Assessment (PIA) is being 
conducted because eCAPS collects, uses, maintains, and disseminates PII 
from federal and state POCs.
DHS/FEMA/PIA-024- Accounting Package (ACCPAC)
Accounting Package (ACCPAC), June 8, 2012 
(PDF, 13 pages - 192 KB)
 ACCPAC is a commercial off the shelf product that assists FEMA Accounts
 Receivable personnel track, monitor, and manage debts owed to the 
Agency. FEMA conducted this PIA because ACCPAC collects, uses, 
maintains, retrieves, and disseminates personally identifiable 
information (PII), including Employer Identification Numbers (EIN) and 
Social Security Numbers (SSN) to perform its tasks.
Associated SORN(s):
DHS/FEMA/PIA-025 – Hazard Mitigation Grant Program (HMGP) System
Hazard Mitigation Grant Program (HMGP) System, June 28, 2012
 (PDF, 15 pages- 3 MB)
 The Federal Emergency Management Agency’s (FEMA) Federal Insurance and 
Mitigation Administration (FIMA) operates the Hazard Mitigation Grant 
Program (HMGP) system. The HMGP system is a grant application and 
management system. This privacy impact assessment (PIA) is being 
conducted because the FEMA FIMA HMGP system may collect, use, maintain, 
retrieve, and disseminate personally identifiable information (PII) of 
grantees or sub-grantees as well PII on individual property owners 
associated with the grants or sub-grants.
Associated SORN(s):
DHS/FEMA/PIA-026 – Operational Data Store and Enterprise Data Warehouse
Operational Data Store (ODS) and Enterprise Data Warehouse (EDW), June 29, 2012 
(PDF, 26 pages - 225 KB)
 ODS and EDW replicate source system-provided data from other 
operational FEMA systems and provides a simplified way of producing 
Agency reports for internal use as well for external stakeholders. FEMA 
conducted this PIA because ODS and EDW collect, use, maintain, retrieve,
 and disseminate personally identifiable information (PII) pulled from 
the source systems.
Associated SORN(s):
- Since ODS and EDW do not collect information directly from 
individuals and no new information is created through the system about 
individuals, the information contained in the source systems performing 
the original collection is covered by the individual SORNs for those 
systems as listed in the PIA above.
 
DHS/FEMA/PIA-027 – National Emergency Management Information 
System-Individual Assistance (NEMIS-IA) Web-based and Client-based 
Modules
National Emergency Management Information System-Individual Assistance (NEMIS-IA) Web-based and Client-based Modules, June 29, 2012 
(PDF, 19 pages - 274 KB).
 FEMA conducted this Privacy Impact Assessment (PIA) because NEMIS-IA 
collects, uses, maintains, retrieves, and disseminates the personally 
identifiable information (PII) of applicants to FEMA’s disaster recovery
 individual assistance programs.
Associated SORN(s):
DHS/FEMA/PIA-028 - Mapping Information Platform (MIP)
Mapping Information Platform, April 30, 2013, (PDF 4MB, 20 pages). 
 FEMA’s Federal Insurance and Mitigation Administration (FIMA) owns and 
operates the Mapping Information Platform (MIP).  MIP supports the 
National Flood Insurance Program (NFIP) and provides an online method 
for property owners and certifiers to reference and petition to update 
the maps that define floodplains throughout the United States and its 
territories.  FEMA is conducting this PIA because the MIP collects, 
uses, maintains, retrieves, and disseminates the PII of property owners 
seeking changes to FEMA flood maps or purchasing flood mapping services 
and products through MIP; certifiers (i.e., Registered Professional 
Engineers and Licensed Land Surveyors) acting on behalf of property 
owners; and state and local government officials with authority over a 
community’s floodplain management activities. This PIA replaces the 
previously published DHS/FEMA/PIA-003.
Associated SORNs:
DHS/FEMA/PIA-029 - Citizen Corps Program
Citizen Corps Program, June 28, 2013 (PDF, 160 KB, 12 pages). 
 FEMA’s Office of Protection and National Preparedness (PNP), Individual
 and Community Preparedness Division (ICPD) administers the Citizen 
Corps Program, which also includes the Citizen Corps web-based 
application, and the Citizen Corps Database. Citizen Corps’ mission is 
to strengthen the collaboration between government and community leaders
 from all sectors to encourage citizens’ preparedness through education,
 training, and volunteer service to make communities safer, stronger, 
and better prepared to respond to all hazards and all threats. Through 
Citizen Corps, communities can establish and register Citizen Corps 
Councils (Councils) and Community Emergency Response Team (CERT) 
programs. This PIA analyzes Citizen Corps’ collection, use, maintenance,
 retrieval, and dissemination of PII associated with points of contacts 
designated by Councils, CERTs, and other Citizen Corps partners.
Associated SORN:
DHS/FEMA/PIA-030, FEMA Smartphone Application with Disaster Reporter Feature
FEMA Smartphone Application with Disaster Reporter Feature, July 29, 2013 (PDF 2.42 MB, 12 pages).
FEMA’s Office of External Affairs, Public Affairs Division sponsors 
the Smartphone Application with the Disaster Reporter feature, which 
provides users the ability to upload and transmit photos and text 
descriptions from the scene of a disaster via any smartphone to FEMA. 
FEMA then displays the user provided information on a public-facing map 
which allows FEMA, its stakeholders, and members of the public to view 
the compiled crowd source information for situational awareness, and to 
help inform decision making. The Disaster Reporter Application does not 
collect, use, or transmit PII from users; however, it does collect 
geospatial information (location data) pertaining to where the photos 
were taken. FEMA conducted this PIA to address the privacy impact of 
FEMA’s use of the smartphone geospatial functions with mobile media for 
delivering information to the public.
No associated SORN.
DHS/FEMA/PIA-031-Authentication and Provisioning Services (APS)
Authentication and Provisioning Services (APS), August 6, 2013, (PDF, 311 KB, 16 pages). 
 FEMA Mission Support, Office of the Chief Information Officer (OCIO), 
manages and operates the APS system.  APS is FEMA’s enterprise platform 
system that provides identification, authentication, account management,
 and Active Directory account provisioning to internal and external 
users, through Microsoft Active Directory Servers.  FEMA is conducting 
this PIA because APS collects, uses, maintains, and retrieves PII about 
employees; contractors; members of the public; and federal, state, 
local, and tribal government officials.
Associated SORN:
DHS/FEMA/PIA-032-Deployment Programs
Deployment Programs, August 16, 2013, (PDF, 230 KB, 26 pages). 
 FEMA’s Office of Response and Recovery (OR&R), Response 
Directorate, Incident Workforce Management Office (IWMO) Deployment 
Unit, coordinates deployment programs under the Robert T. Stafford 
Disaster Relief and Emergency Assistance Act (Stafford Act). To deploy 
disaster response and recovery personnel, the IWMO Deployment Unit 
operates the Automated Deployment Database (ADD) system. FEMA collects 
information from FEMA disaster response and recovery personnel assigned 
to support disaster response and recovery operations and uses that 
information to coordinate and manage deployments. FEMA is conducting 
this PIA because FEMA collects, uses, maintains, retrieves, and 
disseminates PII through ADD for the purpose of coordinating and 
managing deployments.
Associated SORNs:
DHS/FEMA/PIA-033-Deployment Qualifications Program
Deployment Qualifications Program, August 16, 2013, (PDF, 190 KB, 15 pages). 
 FEMA’s Office of Response and Recovery, Response Directorate, Incident 
Workforce Management Office (IWMO) Deployment Unit, maintains the FEMA 
Qualification System (FQS), a set of performance measures and criteria 
used to establish and evaluate disaster response and recovery personnel 
competency. To assign and qualify deployment personnel, FEMA leverages 
the FQS doctrine with the Automated Deployment Database (ADD), Learning 
Management System (LMS), Enterprise Data Warehouse/Operational Data 
Store (EDW/ODS), and the Department of Interior (DOI), Bureau of Land 
Management (BLM), Incident Qualifications and Certification System 
(IQCS), to track job titles, certifications, and training of 
participants in FEMA’s deployment programs. FEMA is conducting this PIA 
because, in conjunction with FQS, FEMA collects, uses, maintains, 
retrieves, and disseminates PII through ADD and other systems, and 
shares it with DOI/BLM for the purpose of qualifying disaster response 
and recovery personnel for deployment.
Associated SORNS: 
DHS/FEMA/PIA-034(a) Electronic Fingerprint System
Electronic Fingerprint System (EFS), January 8, 2015. 
 FEMA’s Office of the Chief Security Officer (OSCO) is updating and 
replacing the original PIA dated September 24, 2013.  FEMA OCSO uses the
 EFS as part of the security suitability, clearance, and badging process
 for FEMA employees, contractors, and affiliates.  FEMA is conducting a 
PIA update because EFS collects PII, and now uses NPPD’s Office of 
Biometric Identity Management’s (OBIM) Automated Biometric 
Identification System (IDENT) to store fingerprints as a part of its 
background investigations.
Previous PIAs:
Associated SORNs:
DHS/FEMA/PIA-035 Customer Satisfaction Analysis System (CSAS)
Customer Satisfaction Analysis System (CSAS), February 27, 2014, PDF, 19 pages. 
 The FEMA Recovery Directorate, Customer Satisfaction Analysis (CSA) 
Section owns and administers the Customer Satisfaction Analysis System 
(CSAS). CSAS collects, stores, and reports on responses received through
 surveys, questionnaires, focus groups, and/or one-on-one interviews 
designed to assess customer satisfaction and improving FEMA services. 
FEMA conducted this PIA because CSAS stores PII from FEMA employees and 
members of the public in order to conduct CSA’s customer service 
satisfaction assessments.
Associated SORNs:
DHS/FEMA/PIA – 036 Emergency Notification System (ENS)
Emergency Notification System,
 April 7, 2014, PDF, 14 pages.  FEMA’s Office of Response and Recovery 
(ORR), Response Directorate, Operations Division, FEMA Operations 
Center, operates and directs the Emergency Notification System (ENS). 
 ENS provides alerts, notifications, warnings, and other similar 
operations during all hazards, threats, and emergencies to designated 
FEMA personnel, DHS employees, detailees, contractors, and employees of 
other participating federal, state, and local agencies and 
non-governmental organizations (NGO) in the event of a scheduled 
exercise or an actual emergency. FEMA conducted this PIA because ENS 
collects, uses, maintains, retrieves, and disseminates PII in order to 
provide this service to DHS.
Associated SORNs:
DHS/FEMA/PIA – 037 National Responder Support Camp (NRSC) 
National Responder Support Camp, May 28, 2014, PDF 16 pages.
  FEMA established the National Responder Support Camp (RSC) initiative 
to support FEMA’s mission to improve its ability to prepare for, protect
 against, respond to, recover from, and mitigate all hazards. RSCs are 
contractor-built and operated structures that are assembled (as 
requested) during emergencies and disasters to provide shelter, food, 
and other basic needs to emergency response personnel. FEMA published 
this PIA for the initiative because FEMA collects PII from the emergency
 response personnel to provide secured access to the RSC.
Associated SORNs:
The following SORNs cover the collection of medical information from the responders:
DHS-FEMA-PIA-038(a) Virginia Systems Repository (VSR): Data Repositories
Virginia Systems Repository (VSR): Data Repositories, May 12, 2014 PDF, 8 pages. 
 FEMA’s Office of Response and Recovery (OR&R) Recovery Directorate,
 develops, maintains, and supports the Virginia Systems Repository 
(VSR). VSR is a multifaceted system that develops and deploys 
applications and services to support the rapidly changing needs of FEMA 
programs. VSR also has data repository capabilities that systematically 
ingest and store information from various FEMA source systems for the 
explicit purpose of replication and use by VSR applications.  FEMA 
conducted this PIA to document the retrieval, replication, and storage 
of PII held in VSR data repositories.
Associated SORNs:
None.
DHS-FEMA-PIA–039 Federal Insurance and Mitigation Administration 
Risk Insurance Division Underwriting and Claims Operation Review Tool 
(U-CORT)
U-CORT, August 29, 2014, PDF, 16 pages. 
 FEMA’s Federal Insurance and Mitigation Administration (FIMA) Risk 
Insurance Division (RID) owns and operates the Underwriting and Claims 
Operation Review Tool (“U-CORT” or “Tool”).   U-CORT is a modernization 
of previously manual oversight mechanisms to improve the management of 
the National Flood Insurance Program (NFIP) underwriting and claim loss 
adjustment process. This PIA documents how U-CORT collects, uses, 
disseminates, and maintains PII of NFIP policy holders associated with 
underwriting and claim operation reviews.
Associated SORNs:
 
DHS-FEMA-PIA-040 Deployment Tracking System Beta Test
Deployment Tracking System (DTS) Beta Test, March 20, 2015 (PDF, 19 pages). 
 FEMA’s Office of Response and Recovery (ORR), Response Directorate, 
Incident Workforce Management Division (IWMD) coordinates deployment 
programs under the Robert T. Stafford Disaster Relief and Emergency 
Assistance Act (Stafford Act). The IWMD Deployment Branch operates DTS 
to assign and track the deployment of disaster response and recovery 
personnel. FEMA conducted this PIA because FEMA collects uses, 
maintains, retrieves and disseminates PII through DTS to coordinate and 
manage emergency and disaster deployments of personnel.
Associated SORN(s):
Retired PIAs
DHS/FEMA/PIA-003 
Mapping Information Platform (MIP), January 20, 2006 
(PDF, 17 pages - 244 KB).
DHS/FEMA/PIA-011 National Flood Insurance Program (NFIP) Modernization/Business Process Improvement/Systems Engineering Management Support, November 26, 2008 (PDF, 18 pages - 348 KB)
DHS/FEMA/PIA-015 - Quality Assurance Recording System (QARS) 
Quality Assurance Recording System (QARS),November 10, 2010 (
PDF, 19 pages – 274 KB).  Note: this PIA was replaced by a new version in 2014.
DHS/FEMA/PIA-020 Integrated Financial Management Information System (IFMIS) Merger, December 16, 2011 (PDF, 16 pages – 213.47 KB).